Claims attachments, simplified.
InfoLink automates HIPAA electronic claims attachments and requests for attachment using the EDI 275 transaction. No fax, no mail, no manual portal uploads. Supporting documentation moves as structured, trackable data.
Attachments, both directions.
Unsolicited attachments
Providers submit supporting documentation proactively, without waiting for a request. Documentation arrives earlier in the claims process and there is less manual follow-up to chase.
Solicited attachments
When you request additional information, InfoLink supports the response, whether the request went out as a 277RFAI transaction, through a plan portal workflow, or as a mailed letter.
277RFAI request generation
Generate the Request for Attachment through a real-time API call or a simple flat file process. The completed transaction comes back in HIPAA 5010 or 6020, according to each trading partner’s requirements.
Provider workflow support
A straightforward path for providers to locate the claim, attach documentation, and generate the EDI 275 with the correct claim references. Less friction for them, more complete attachments for you.
Portal visibility and control
A browser-based interface for status, claim reference information and audit trail, built on the same transSend Core platform handling your other HIPAA transactions.
A small share of claims, a disproportionate cost.
Automating the EDI 275 process reduces health plan admin costs for attachment handling, improves the provider experience, and supports faster adjudication with better payment accuracy, while laying the groundwork for end-to-end digital claims operations.
Built to fit how you already work.
Choose your integration path
Not every plan wants to build a real-time API integration on day one. InfoLink supports both a direct API call and a simple flat file upload, so you can start quickly and move to real time when it makes sense.
Works with your existing systems
InfoLink is designed to integrate with the applications, workflows and infrastructure you already use to store and collect non-electronic documents. AXIOM implements those integrations as part of the solution, at no additional cost.
The team you already trust
Part of the transSend Core platform, built by the same team that has supported HIPAA eCommerce for health plans since 1996 (30+ loyal health plan clients and thousands of provider clients).
Hosted on AWS
Running on enterprise-grade infrastructure with broad compliance support, for reliability and operational continuity, and room to grow without adding burden to your internal teams.
Start with a flat file. Move to real time when you're ready.
You don't need an API integration on day one. Tell us how attachments reach you today and we'll show you the shortest path to handling them electronically.
Talk to our team →Let's talk about your HIPAA transactions.
Thirty years in healthcare EDI, on both sides of the claim. Tell us what you're running and we'll tell you honestly whether we fit.
Software for healthcare payers and the providers who bill them, since 1996. Simplifying HIPAA eCommerce.
Frederick, MD 21701
(301) 815-5220